Privacy Policy mpo1221 — Personal Data Protection for Malaysian Players

1Introduction & Our Commitment

mpo1221 ("we", "our platform") deeply respect the privacy of every user who uses our services. This Privacy Policy explains our practices regarding the collection, use, storage and protection of personal information you share with us when using the mpo1221 digital entertainment platform.

We understand that your personal information is sensitive and valuable. We are therefore committed to handling it with the highest level of care and confidentiality, in line with international data protection standards. Every layer of our system — from account registration to payment processing — is designed with your data security as the priority.

This Privacy Policy applies to all services provided through the mpo1221, including Live Casino, Slots, Sports Betting, Bingo and any related support services. If you have any questions about how we handle your data, our support team is always ready to help.

2Types of Personal Data We Collect

In carrying out platform operations, mpo1221 collects various categories of personal information. Below is a summary table of the types of data we collect and their purposes:

We do not collect data that is irrelevant or beyond what is necessary for our operational and legal compliance needs. Every piece of data collected has a clear and legitimate purpose.

3How We Collect Data

mpo1221 collects personal information through the following methods:

• Account Registration — Information you provided when registering a new account, including your name, email and contact details.
• KYC Process — Identity verification documents you submitted to meet compliance requirements.
• Financial Transactions — Details associated with every deposit and withdrawal you make.
• Platform Usage — Data automatically generated as you browse and use our platform.
• Support Communications — Records of conversations between you and our customer support team.
• Cookies & Tracking Technologies — Technical information collected via cookies and related technologies as described in Section 7.

We have never purchased personal data lists from third parties or obtained your information without your consent.

4How We Use Your Data

Personal data collected by mpo1221 used solely for lawful and transparent purposes. The primary uses of your data are as follows:

• Create and manage your account on the mpo1221 platform.
• Process deposits, withdrawals, and all financial transactions securely.
• Verify your identity as part of standard industry KYC procedures.
• Provide effective and personalised customer support.
• Send important notifications related to your account, transactions, and security updates.
• Detect and prevent fraud, money laundering, and security threats.
• Personalise your experience on the platform based on your preferences and usage habits.
• Comply with applicable legal obligations and industry regulations.
• Continuously improve our products, services, and platform usability.

We do not use your data to make automated decisions that could materially affect you without appropriate human intervention.

5Data Sharing with Third Parties

mpo1221 does not sell, rent or trade your personal information to any third party for their own commercial purposes. This is a commitment we will never compromise on.

However, there are limited situations where we may need to share your data:

• Payment Service Providers — Minimum data required to process transactions via DuitNow, FPX, TnG, and other supported payment methods.
• Game Providers — Technical data required to maintain the continuity of your gaming session.
• Statutory Authorities — When required by Malaysian law or a valid court order.
• KYC Verification Services — For audited identity verification purposes.

All third parties working with mpo1221 required to comply with equivalent privacy policies and are not permitted to use your data for any purpose other than those specified.

6Data Security Measures

mpo1221 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

Key security measures we have implemented:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Stored data encryption for all sensitive information within our databases.
• Tiered access control which ensures that only authorised personnel can access specific data.
• 24/7 Monitoring against our infrastructure to detect any anomalies or intrusion attempts.
• Regular security audits by independent experts to assess and strengthen our systems.
• Two-factor authentication (2FA) available for all accounts as an additional layer of security.

While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law.

7Cookies & Tracking Technologies

mpo1221 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how users interact with the platform for continuous improvement.
• Preference Cookies — Stores your settings and preferences for a more personalised experience.
• Security Cookies — Helps identify and prevent fraudulent activity and unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some platform features. mpo1221.

8Your Rights as a User

As a user mpo1221, you have the following rights regarding your personal data. All requests can be submitted through our customer support team:

We will process all user rights requests within 30 working days from the date of receipt. For complex requests, this period may be extended with prior notice to you.

9Data Retention & Deletion Period

mpo1221 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Our data retention period guidelines:

• Active account data — Retained for as long as your account is active, plus a 12-month cooling-off period.
• Financial transaction records — Retained for a minimum of 7 years in line with audit and anti-money laundering compliance requirements.
• Support communication data — Retained for 3 years for reference and quality training purposes.
• System & security logs — Retained for 2 years for security incident investigation purposes.
• KYC Documents — Retained for 5 years from the account closure date or the date of the last transaction, whichever is later.

When your data is no longer needed, it will be fully deleted or anonymised in a secure and irreversible manner.

10Changes to This Privacy Policy

mpo1221 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data.

Any material changes to this policy will be communicated to you via:

• In-account notifications displayed upon Login.
• A notification email will be sent to your registered email address.
• Announcements on the mpo1221 platform homepage.
• Update the "Last Updated" date shown at the top of this document.

Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to discuss your options. We always respect your decision.

For any questions or concerns regarding this Privacy Policy, you may reach our team via live chat on the platform or by email at [email protected] (text display only — please send your email using your own email client).